All Guests who book a reservation through Zipvacation are eligible for our Guest Refund Policy, regardless of their country of residence or travel destination.
lists only accommodations that meet at least the minimum quality standards for cleanliness, access, and safety, and are consistent with the Host descriptions provided on the site. If an accommodation fails to meet these standards, Guests may be eligible to receive a refund through our Guest Refund Policy.
At our discretion, will either furnish a refund, or locate and reserve a comparable accommodation within reasonable efforts for any nights remaining in the reservation period. The amount of the refund issued can depend upon the nature of the travel incident suffered by the Guest.
There are three general categories for valid travel incidents:
In order to submit a valid refund claim, a Guest must:
Please review our full Terms & Conditions for both our Guest Refund Policy and our Host reimbursement. Here, you'll find details regarding minimum quality standards and the qualifications for travel incidents. If you have further questions about our refund policy, please contact us.
The Guest Refund Policy provides support for travel incidents you may experience. Keep in mind that this policy is not insurance, and cannot serve as a substitute for traveller′s insurance. Be sure to thoroughly review the terms and conditions of your travel insurance policy, which may not cover unsatisfactory travel accommodations.
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